Terms of Service
Buyer-friendly B2C terms that explain orders, cancellations, delivery, and remedies without legal fluff.
Terms of Service for E-Commerce Sellers
E-Commerce T&Cs that sell trust
A missing returns policy could cost you your Merchant account. We draft e-commerce terms of service that align with UK Consumer Rights Act rules, protect your margins, and help shoppers feel safe at checkout.
Fixed-fee start
From £250
Fast delivery
3 days
Store fit
Shopify to Amazon
Built for B2C stores
Compliance first
Clear terms, fewer chargebacks. Simple?
We build your checkout policies around pricing clarity, cooling-off rights, age checks, data notices, and delivery wording that customers actually understand.
Trust signal
27% of shoppers abandon carts when policies look vague.
A tidy terms page and privacy set gives hesitant buyers one less reason to leave. Why make them guess?
Consumer law
UK compliant wording
Platforms
Checkout-ready formats
Support
Plain-English drafting
Documents every online shop needs
Which documents should your store publish first?
The answer depends on how you sell, but most stores need a solid terms page, privacy and cookie notices, returns guidance, and supplier wording if you use marketplaces or dropshipping.
Privacy Policy
A clear data-use statement for customer accounts, abandoned carts, analytics, and contact forms.
Returns & Refunds
Reduce disputes with a policy that sets expectations for cooling-off periods, exclusions, and timelines.
Vendor Agreement
Useful for marketplace sellers, stock sourcing, and wholesale arrangements with delivery and quality terms.
Shipping Policy
Set cut-offs, dispatch windows, international rules, and tracking language before customers ask.
UK e-commerce compliance
Is your store legally compliant?
Tick through the essentials. If something’s missing, you’ll see the gap straight away. Why wait until a customer complains?
Personalised gap report included with every enquiry.
Live score
Compliance snapshot
3 of 5 complete
Ready now
Pricing, returns, and shipping can usually be tightened up in one drafting round.
Needs review
Cookie wording and age-gated products need a closer look if you target the EU or sell regulated items.
Checkout trust
A visible policy set reduces hesitations when the basket total climbs.
Lead capture
We can shape the report into a conversion-friendly enquiry route. Handy, right?
What the result means
If your terms are missing refunds wording, data notices, or sale exclusions, your support inbox usually feels it first. We draft the fixes so your team stops firefighting.
Trusted by UK online retailers
Real feedback from sellers who needed calmer checkout pages
“Our disputes dropped almost immediately. The returns wording is clear, and customers seem to trust the site more now.”
Hadia S.
Handmade craft seller
“We launched on WooCommerce with a full policy pack in days, not weeks. The wording felt commercial, but it still read like a human wrote it.”
Orhan Napier
Founder, Napier Trading Co.
“Why did we choose Stratton & Scott Drafting? Because the draft solved our checkout headaches without making the page feel intimidating. The support team loved it.”
Zdena Qaradaxi
Retail operations lead
E-commerce legal packages
Fixed-fee support with no sales fluff
Need a quick launch, or a fuller policy suite for multi-channel retail? Pick the package that fits today, then scale when the store does.
Starter
Core launch pack
From £250
- Terms of Service for B2C sales
- Privacy Policy basics
- One revision round
Most popular
Business pack
From £395
- Core terms plus returns policy
- Shipping and delivery wording
- GDPR and PECR aligned notices
Marketplace
Supplier-ready suite
From £550
- Vendor supply agreements
- Platform-specific checkout language
- Priority delivery option
Fast-track drafting process
How do we turn a messy policy into something publishable?
1
Review the store
We look at your products, platform, payment flow, and any risk points that need sharper language.
2
Draft to your platform
Shopify, WooCommerce, Etsy, Amazon, or a custom build — the terms are written to fit the actual journey.
3
Test the checkout flow
You can review the policy against basket steps, payment pages, and customer messages before anything goes live.
4
Publish HTML and PDF
Final files are ready for web, internal records, and supplier handovers. Clean. Simple. Done.
E-commerce legal FAQ
Common questions, answered plainly
Do I need terms if I sell on Amazon?
Usually, yes. Amazon sets platform rules, but your own customer-facing terms still help with refunds, warranties, contact points, and non-standard issues. Why leave those gaps open?
What’s the difference between a privacy policy and a cookie notice?
The privacy policy explains what you do with personal data. The cookie notice explains tracking on devices and browsers. They work best together, especially if you use ads or analytics.
How do I handle international sales?
We tailor wording for shipping zones, consumer rights overrides, duties, and local returns issues. If you sell beyond the UK, the fine print needs a more careful build.
Ready to get legally ready to sell?
One policy pack. Fewer support headaches.
Tell us what you sell, where you sell it, and which platform you're using. We'll shape the terms so they match the checkout, not fight it.
Get Legally Ready to SellNeed a straight answer today? Send the product list and platform details. We’ll take it from there.